Claims policy

1. Seller

This claims policy supplements the terms of service. The seller is shown in the header of this document.

2. When to claim

Submit a claim if:

• The license key cannot be activated on the declared production domain and the issue persists after our remediation steps.
• Digital performance does not match the product description on /pricing at the time of purchase.
• The tax document contains an error — contact us for correction.
• A paid Explorer Pro audit was not delivered within a reasonable time after payment (typically 5 business days; for transfers after funds received).

3. What is not a defect

Not defects: SEO outcomes (rankings, traffic), scan blocking by the customer’s host, incompatibility with unsupported hosting/PHP, conflict with third-party plugins without our fault, outdated WordPress core outside our documented requirements.

4. How to submit

• Email the seller contact in the header — subject “Claim”.
• Include order/invoice number, purchase email, license domain and defect description.
• Attach a screenshot from the plugin or portal if available.

5. Handling time

Acknowledgement within 3 business days. Resolution without undue delay, at latest within 30 days unless agreed otherwise.

We inform you by email — fix, replacement key, discount or refund depending on the defect.

6. Consumer — withdrawal vs. claim

14-day withdrawal (where applicable) is separate — see terms of service. Claims concern defective performance after withdrawal or outside it.

Terms of service →